# Metrics mixin for Cisco voice devices.

metrics:
  - MIB: HOST-RESOURCES-MIB
    table:
      name: hrSWRunPerfTable
      OID: 1.3.6.1.2.1.25.5.1
    symbols:
      - name: hrSWRunPerfMem
        OID: 1.3.6.1.2.1.25.5.1.1.2
        chart_meta:
          description: Total amount of real system memory allocated to this process
          family: 'System/Process/Memory/Usage'
          unit: "By"
        scale_factor: 1024
      - name: hrSWRunPerfCPU
        OID: 1.3.6.1.2.1.25.5.1.1.1
        chart_meta:
          description: The number of centi-seconds of the total system's CPU resources consumed by this process
          family: 'System/Process/CPU/Time'
          unit: "cs"
    metric_tags:
      - tag: run_index
        table: hrSWRunTable
        symbol:
          name: hrSWRunIndex
          OID: 1.3.6.1.2.1.25.4.2.1.1

  - MIB: HOST-RESOURCES-MIB
    table:
      name: hrSWRunTable
      OID: 1.3.6.1.2.1.25.4.2
    symbols:
      - name: hrSWRunStatus
        OID: 1.3.6.1.2.1.25.4.2.1.7
        chart_meta:
          description: The status of this running piece of software
          family: 'System/Process/Run/Status'
          unit: "{status}"
        mapping:
          1: running
          2: runnable
          3: notRunnable
          4: invalid
    metric_tags:
      - tag: run_index
        table: hrSWRunTable
        symbol:
          name: hrSWRunIndex
          OID: 1.3.6.1.2.1.25.4.2.1.1
  - MIB: CISCO-CVP-MIB
    table:
      name: ccvpSipTable
      OID: 1.3.6.1.4.1.9.9.590.1.6.1
    symbols:
      - name: ccvpSipIntAvgLatency1
        OID: 1.3.6.1.4.1.9.9.590.1.6.1.1.5
        chart_meta:
          description: Average period of time elapsed between the arrival of a CONNECT message from ICM and when the call is actually answered, on the first transfer request for the calls
          family: 'Voice/CVP/Connect/Latency'
          unit: "ms"
      - name: ccvpSipIntAvgLatency2
        OID: 1.3.6.1.4.1.9.9.590.1.6.1.1.6
        chart_meta:
          description: Average period of time between the arrival of a CONNECT message from ICM and when the call is actually answered, on the second and subsequent transfer request for the call
          family: 'Voice/CVP/Connect/Latency'
          unit: "ms"
      - name: ccvpSipIntConnectsRcv
        OID: 1.3.6.1.4.1.9.9.590.1.6.1.1.4
        chart_meta:
          description: Number of CONNECT messages received by the SIP service in order to perform a Customer Voice Portal transfer
          family: 'Voice/CVP/Connect/Received'
          unit: "{connect}/s"
      - name: ccvpSipIntNewCalls
        OID: 1.3.6.1.4.1.9.9.590.1.6.1.1.3
        chart_meta:
          description: Number of SIP INVITE messages received by CVP since system start time
          family: 'Voice/CVP/Invite/Received'
          unit: "{invite}/s"
      - name: ccvpSipRtActiveCalls
        OID: 1.3.6.1.4.1.9.9.590.1.6.1.1.1
        chart_meta:
          description: Number of active calls being handled by the CVP SIP service
          family: 'Voice/CVP/Call/Active'
          unit: "{call}"
      - name: ccvpSipRtTotalCallLegs
        OID: 1.3.6.1.4.1.9.9.590.1.6.1.1.2
        chart_meta:
          description: Number of SIP call legs being handled by the SIP service
          family: 'Voice/CVP/CallLeg/Active'
          unit: "{call_leg}"
    metric_tags:
      - tag: service_index
        table: ccvpServiceTable
        symbol:
          name: ccvpServiceIndex
          OID: 1.3.6.1.4.1.9.9.590.1.5.1.1.1

  - MIB: CISCO-CVP-MIB
    metric_type: gauge
    symbol:
      name: ccvpLicAggMaxPortsInUse
      OID: 1.3.6.1.4.1.9.9.590.1.2.12.0
      chart_meta:
        description: Peak number of simultaneous port licenses used since the start of the system
        family: 'Voice/CVP/License/Port/Maximum'
        unit: "{license}"
  - MIB: CISCO-CVP-MIB
    symbol:
      name: ccvpLicRtPortsInUse
      OID: 1.3.6.1.4.1.9.9.590.1.2.2.0
      chart_meta:
        description: Number of port licenses currently in use on the call server
        family: 'Voice/CVP/License/Port/Current'
        unit: "{license}"

  - MIB: CISCO-CCM-MIB
    metric_type: gauge
    symbol:
      name: ccmRegisteredGateways
      OID: 1.3.6.1.4.1.9.9.156.1.5.8.0
      chart_meta:
        description: Number of gateways that are registered and actively in communication with the local call manager
        family: 'Voice/UCM/Gateway/Registered'
        unit: "{gateway}"
  - MIB: CISCO-CCM-MIB
    metric_type: gauge
    symbol:
      name: ccmRegisteredPhones
      OID: 1.3.6.1.4.1.9.9.156.1.5.5.0
      chart_meta:
        description: Number of phones that are registered and actively in communication with the local call manager.
        family: 'Voice/UCM/Phone/Registered'
        unit: "{phone}"
  - MIB: CISCO-CCM-MIB
    metric_type: gauge
    symbol:
      name: ccmRejectedPhones
      OID: 1.3.6.1.4.1.9.9.156.1.5.7.0
      chart_meta:
        description: Number of phones whose registration requests were rejected by the local call manager.
        family: 'Voice/UCM/Phone/Rejected'
        unit: "{reject}"
  - MIB: CISCO-CCM-MIB
    metric_type: gauge
    symbol:
      name: ccmUnregisteredPhones
      OID: 1.3.6.1.4.1.9.9.156.1.5.6.0
      chart_meta:
        description: Number of phone that are unregistered or have lost contact with the local call manager.
        family: 'Voice/UCM/Phone/Unregistered'
        unit: "{phone}"

  - MIB: CISCO-VOICE-DIAL-CONTROL-MIB
    table:
      name: cvCallVolIfTable
      OID: 1.3.6.1.4.1.9.9.63.1.3.8.5
    symbols:
      - name: cvCallVolMediaIncomingCalls
        OID: 1.3.6.1.4.1.9.9.63.1.3.8.5.1.1
        chart_meta:
          description: Total number of inbound active media calls through this IP interface.
          family: '/Voice/Interface/Call/In'
          unit: "{call}/s"
      - name: cvCallVolMediaOutgoingCalls
        OID: 1.3.6.1.4.1.9.9.63.1.3.8.5.1.2
        chart_meta:
          description: Total number of outbound active media calls through the IP interface.
          family: '/Voice/Interface/Call/Out'
          unit: "{call}/s"
    metric_tags:
      - tag: interface
        table: ifXTable
        MIB: IF-MIB
        symbol:
          OID: 1.3.6.1.2.1.31.1.1.1.1
          name: ifName

  - MIB: CISCO-VOICE-DIAL-CONTROL-MIB
    table:
      name: cvCallVolPeerTable
      OID: 1.3.6.1.4.1.9.9.63.1.3.8.4
    symbols:
      - name: cvCallVolPeerIncomingCalls
        OID: 1.3.6.1.4.1.9.9.63.1.3.8.4.1.1
        chart_meta:
          description: Total number of active calls that has selected the dialpeer as an incoming dialpeer.
          family: 'Voice/DialPeer/Call/Incoming'
          unit: "{call}"
      - name: cvCallVolPeerOutgoingCalls
        OID: 1.3.6.1.4.1.9.9.63.1.3.8.4.1.2
        chart_meta:
          description: Total number of active calls that has selected the dialpeer as an outgoing dialpeer.
          family: 'Voice/DialPeer/Call/Outgoing'
          unit: "{call}"
    metric_tags:
      - tag: peer_index
        index: 1

  - MIB: DIAL-CONTROL-MIB
    metric_type: monotonic_count
    table:
      name: dialCtlPeerStatsTable
      OID: 1.3.6.1.2.1.10.21.1.2.2
    symbols:
      - name: dialCtlPeerStatsAcceptCalls
        OID: 1.3.6.1.2.1.10.21.1.2.2.1.5
        chart_meta:
          description: Number of calls from this peer accepted since system startup
          family: 'Voice/DialPeer/Call/Accepted'
          unit: "{call}/s"
      - name: dialCtlPeerStatsFailCalls
        OID: 1.3.6.1.2.1.10.21.1.2.2.1.4
        chart_meta:
          description: Number of failed call attempts to this peer since system startup
          family: 'Voice/DialPeer/Call/Failed'
          unit: "{call}/s"
      - name: dialCtlPeerStatsRefuseCalls
        OID: 1.3.6.1.2.1.10.21.1.2.2.1.6
        chart_meta:
          description: Number of calls from this peer refused since system startup
          family: 'Voice/DialPeer/Call/Refused'
          unit: "{call}/s"
      - name: dialCtlPeerStatsSuccessCalls
        OID: 1.3.6.1.2.1.10.21.1.2.2.1.3
        chart_meta:
          description: Number of completed calls to this peer
          family: 'Voice/DialPeer/Call/Success'
          unit: "{call}/s"
    metric_tags:
      - tag: peer_index
        index: 1
  - MIB: CISCO-CONTACT-CENTER-APPS-MIB
    table:
      name: cccaPimTable
      OID: 1.3.6.1.4.1.9.9.473.1.3.6
    symbols:
      - name: cccaPimStatus
        OID: 1.3.6.1.4.1.9.9.473.1.3.6.1.4
        chart_meta:
          description: Last known status of the enterprise contact center application peripheral interface manager functional component.
          family: 'Voice/CCA/PIM/Status'
          unit: "{status}"
        mapping:
          1: unknown
          2: disabled
          3: stopped
          4: started
          5: active
          6: standby
          7: disconnected
          8: uninitialized
          9: notRoutable
    metric_tags:
      - tag: pim_num
        symbol:
          OID: 1.3.6.1.4.1.9.9.473.1.3.6.1.1
          name: cccaPimNumber
      - tag: pim_name
        symbol:
          OID: 1.3.6.1.4.1.9.9.473.1.3.6.1.2
          name: cccaPimPeripheralName
      - tag: pim_host
        symbol:
          OID: 1.3.6.1.4.1.9.9.473.1.3.6.1.5
          name: cccaPimPeripheralHostName

  - MIB: CISCO-CONTACT-CENTER-APPS-MIB
    table:
      name: cccaRouterTable
      OID: 1.3.6.1.4.1.9.9.473.1.3.1
    symbols:
      - name: cccaRouterAgentsLoggedOn
        OID: 1.3.6.1.4.1.9.9.473.1.3.1.1.3
        chart_meta:
          description: Number of contact center agents currently managed by the enterprise contact center application.
          family: 'Voice/CCA/Agent/LoggedOn'
          unit: "{agent}"
      - name: cccaRouterCallsInProgress
        OID: 1.3.6.1.4.1.9.9.473.1.3.1.1.4
        chart_meta:
          description: Number of active (voice) calls being managed by the enterprise contact center application.
          family: 'Voice/CCA/Call/InProgress'
          unit: "{call}"
      - name: cccaRouterCallsInQueue
        OID: 1.3.6.1.4.1.9.9.473.1.3.1.1.8
        chart_meta:
          description: Number of calls queued in all network Voice Response Units (VRUs).
          family: 'Voice/CCA/Call/InQueue'
          unit: "{call}"
    metric_tags:
      - tag: instance_number
        index: 1 # Index of cccaRouterTable is (cccaInstanceNumber, cccaComponentIndex)